Lipliner 3-Pack
We do not accept returns, exchanges, cancellations or refunds. All sales are final.
Please contact our customer service team kcruzbeauty1@gmail.com to request review for damaged products or report other issues with your order. We will review all issues that are submitted within 14 days of delivery of the package. Requests recieved after this time frame are no longer eligible for review. Customers must provide photos of any product/ order issues along with their packing slip. Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.
KCruz Beauty reserves the right to refuse any returns at any time.
COVID-19 UPDATE
Our top priority is the health and safety of our employees and customers, so we completely designed our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.
What does this mean for you?
- Processing times may be delayed. Generally processing times are within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
- We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas
SHIPPING FEES & DELIVERY TIMES
KCruz Beauty Cosmetics will not be shipping internationally at this time. Please check back at a later date for updates on shipping outside of USA.
USPS Standard Shipping- $3.70 3-5 business days (please be advised Covid may delay these time frames)
USPS Priority shipping- $8.50 1-3 business days
Tracking numbers will be sent to the email address provided with purchase . (processing times 1-2 days) orders in some cases may be processed and shipped same day depending on time and day ordered.